I can't believe this is necessary, but...

PLEASE. Know these things before asking me to do telephone tech support:

Feel free to point your parents at this post.

Add a comment if there's anything else in the "are you !#!@$ kidding me?" category you'd like a "cheat sheet" for.
Show this to your parents if you're doing telephone tech support for them

The TASKBAR

The bar at the bottom of the screen (unless you've moved it), that holds the START MENU, icons of open programs, and "pinned" icons of programs you use frequently.

The START MENU

The little icon in the bottom left of the screen - on the taskbar - that you click to access all the programs that aren't pinned to the desktop or the taskbar.

The DESKTOP

Is the entire screen except the taskbar and start menu. It's the place you put the icons for your most-used programs and documents. It's your "dashboard" so to speak.

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